Manager, Data and Operations

Full-time

Remote

Deadline

June 4, 2024

About the organization

CAFEgroup

The CAFE Group

Organization type

Social Impact Organization

In A Nutshell

Location

Remote Chicago, Illinois, USA

Salary

$80,000-$90,000

Job Type

Full-time

Experience Level

Entry-level

Deadline to apply

June 4, 2024

Be a full-time steward of data and systems and play a key part in enhancing organizational efficiency and storytelling.

Responsibilities

Systems Building: Ensure our new Salesforce instance becomes the cornerstone of organizational data management

  • Spearhead the establishment of Salesforce as a foundational and reliable source of truth.
  • Drive setup, customization, and optimization of Salesforce to meet organizational needs.
  • Lead the implementation of new processes and innovative tools like Form Assembly, Campaign Monitor, and our Experience Cloud for applicants/grantees.
  • Establish and oversee the initial data clean-up process, setting the standard for ongoing data integrity and maintenance practices.

Data Reporting: Develop systems to report to key audiences

  • Collaborate with teammates to input necessary data into our Salesforce and develop reporting dashboards.
  • Analyze and translate our data to tell stories of our impact from our data.

Project Management:

  • Manage and execute a roadmap of system priorities, resolving competing priorities. Collaborate with the team to scope, build, and launch Salesforce features in sprints.
  • Actively listen in team meetings and communication channels to distill user needs effectively. Keep those user needs organized in our project management backlog.
  • Liaise with leadership to raise flags and clear roadblocks to short-term and long-term data, operations, and Salesforce success.

Team Operations: Enhance organizational efficiency, support team processes, and manage various operational aspects

  • Grow the efficiency of data tools, systems, processes, and procedures to enhance and sustain the organization’s internal capacity.
  • Lead Salesforce onboarding and maintain up-to-date Salesforce onboarding materials.
  • Administer internal operational systems subscriptions/budget and software licenses.

User Adoption: Ensure staff feel supported and confident in their ability to use our systems to maximize impact

  • Onboard new staff to team systems (Salesforce, Asana, SharePoint, etc.).
  • Design and maintain a knowledge base of Salesforce documentation.
  • Establish a Salesforce support request system for efficient issue resolution and user support.
  • Conduct comprehensive user training sessions, ensuring staff feel confident in navigating and utilizing Salesforce and other tools.

Skillset

  • 2+ years of Salesforce experience as a power user or Salesforce Admin. Being a Certified Admin is a plus, but if you already have those skills and just haven’t taken the test yet, we’d still love to see your application.
  • Demonstrate an innovative and solution-oriented mindset in building out new processes and systems.
  • 1+ years of nonprofit experience preferred.
  • Strong communication skills, translating technical jargon for non-technical stakeholders.
  • Excellent project management and organizational skills.
  • Comfortable working in a fast-paced startup environment.
  • Passion for our mission and organizational values that guide our work.

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