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Senior Data and Reporting Analyst

Full-time

On Site

Deadline

July 26, 2024

About the organization

mercycorps

Mercycorps

Organization type

Social Impact Organization

In A Nutshell

Location

On Site Portland, OR, United States

Salary

$64,000 - $76,000 / year

Job Type

Full-time

Experience Level

Mid-level

Deadline to apply

July 26, 2024

The Senior Data and Reporting Analyst – People Systems will support the development, resourcing, and execution of a long-term data and reporting strategy for the global People team.

Responsibilities

PEOPLE DATA AMBASSADOR

  • Support the implementation of the holistic global people data and reporting strategy that contributes to organizational and People team goals.
  • Identify and include enhancements to the people data strategy.
    Be an ambassador of people data and reporting across the agency.
  • Partner with the Data Reporting & Analytics team, developing strength in knowledge of complex data and systems topics, functional reporting and analysis capabilities, and stakeholder engagement skills.
  • Build relationships and partner with global/agency wide teams to assess what the needs, opportunities, and challenges are and how people data can support.

BUSINESS ANALYSIS AND ENGAGEMENT

  • Work with global teams to help them identify the questions they want to answer and problems they want to solve using People data.
  • Analyze business processes and systems, identifying opportunities to improve data quality and integrity through system configuration and user training.
  • Design and monitor engagement, communications, and training efforts to increase organizational understanding and utilization of People data.
  • Update, enhance and maintain internal documentation, user guides, and training content related to data and reporting within people systems.
  • Develop a suite of training assets in line with strategic goals in partnership with System Admin & Operations function (guides, manuals, videos, etc.).
  • Supports system admins and end users on newly implemented functional and ongoing process improvements.

REPORT DEVELOPMENT & ANALYSIS

  • Oversee the development and maintenance of People data reports that identify trends throughout the employee lifecycle, including but not limited to recruitment, onboarding, internal movement, performance, turnover, and diversity & inclusion.
  • Partner with the People Systems and Analytics Team, subject matter experts, and system vendors to design and develop data, integration, and reporting products
  • Partner with PSTA Director to develop and improve complex reports in UKG Cognos that meet stakeholder requirements, with a focus on solutions that can be consistently produced on demand and that can track key metrics over time.
  • Develop and improve data visualizations and dashboards directly in UKG Cognos and external tools including Power BI.
  • Manage data conversion and systems integration (extraction, transformation, load, validation).
  • Manage the configuration, testing, and deployment of reporting and business intelligence capabilities based on approved designs in collaboration with partner systems admins, SMEs, and IT.PRODUCTION SUPPORT
    Oversee the intake and prioritization of report requests in Jira, defining and maintaining criteria and service level agreements for the development of new reports.
    Coordinate resolution of system and report defects with the People Systems team, other system owners, and external vendors
    Provide support to the broader People Systems team for system support requests during high volume periods.

SYSTEM/DATA SECURITY AND PRIVACY

  • Maintain integrity for the privacy and security of people’s data, identifying risks and creating structures and safeguards to protect team member information.
  • Maintain compliance with security procedures and policies as determined by IT and operational leadership.
    Implement improvements to people data security, privacy, and retention policies and procedures
  • Develop user guides and training materials on the proper access and use of People systems and data with knowledge of data protection laws across the countries we operate.

SAFEGUARDING RESPONSIBILITIES

  • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work
  • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members
  • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options

Skillset

  • Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field.
  • 4+ years of professional experience in process analysis and/or systems implementation in a global analyst role.
  • 3+ years of experience in reporting, information analysis, and problem-solving within an HR and/or systems environment.
  • Experience in UKG Pro, Jobvite, Informatica, or Cognos BI is required.
  • International/multi-country/continent HCM experience is strongly preferred.
  • Experience with an HR, recruiting, or learning management system is preferred.
  • Demonstrated experience in enhancing data strategy and implementing data strategies.
  • Proven history of strong stakeholder and vendor management.
  • Proven history of providing excellent customer service.
  • Ability to communicate with technical and non-technical users, and an understanding of cloud-based applications, data governance, and BI are required.
  • English fluency is required.
  • Ability to follow procedures, complete tasks with high-quality outputs, meet deadlines, and work cooperatively with team members.
  • Effective organizational and interpersonal skills; strong written and verbal communication.
  • Experience or certification in project management is a plus.
  • Proficiency in SQL, C# or JavaScript is a plus.

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