International Rescue Committee (IRC)
Submitted by:
International Rescue Committee (IRC)
Location:
Global
About the Solution
Signpost is an International Rescue Committee (IRC) program that provides critical information to displaced people impacted by conflict, disasters, poverty, and violence. Their AI-powered humanitarian infrastructure offers lifesaving access to information and resources through frontline help centers, digital channels, and social media.
The Signpost platform allows IRC and local partner NGOs to create AI agents to deliver support at scale while removing language and geographic barriers. With pilots of this AI solution underway, IRC aims to expand its platform to selected low- and middle-income countries (LMICs).
Much of the global conversation about responsible AI happens at the level of principles such as fairness, transparency, and accountability. These matter, but in humanitarian work, responsibility shows in more concrete ways. Through the Artificial Intelligence to Accelerate Inclusion Challenge… we have been testing what it actually takes to deploy AI responsibly in humanitarian settings.
Andre Heller, Program Director, Signpost, International Rescue Committee
AI that Works for All:
AI to Accelerate Inclusion Challenge Impact Report
Signpost seeks to provide critical information for navigating necessary bureaucratic and financial systems more efficiently to those facing crises around the world. These displaced and vulnerable populations are then better positioned to not only weather moments of deep uncertainty but to avail themselves of longer-term supports like access to employment and assistance programs for economic recovery.
Outcome
9,202 people served with critical resources, 11 countries reached, and 8 languages added, including low resource languages like Dari, Pashto, Urdu, Hausa, and Creole.
Meeting Milestones
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1
Signpost AI Information Assistant, a Retrieval-Augmented Generation (RAG)-based AI tool to provide last-mile information, successfully piloted in six countries: Kenya, Greece, Italy, El Salvador, Mexico, and Libya.
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2
Availability expanded into five additional regions, with 99 percent uptime—the time a system has been continuously running and functional—achieved across all deployed countries.
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3
Partnerships fostered with Anthropic, OpenAI, HPE, and the World Food Program.
See more Awardees
Meet the AI2AI Challenge Awardees
Each of the Challenge awardees is using innovative approaches that tackle very different aspects of inclusive economic growth, underscoring the intersectional nature and complexity of these pressing social problems.