IDinsight
Submitted by:
IDinsight
Location:
Ethiopia
Partners:
Last Mile Health
Ministry of Health of Ethiopia
About the Solution
Partnering with Last Mile Health and Ethiopia’s Ministry of Health, IDinsight focuses on an AI-powered call center that 40,000+ Health Extension Workers (HEWs) can contact for real-time medical guidance on complex cases. IDinsight’s AI solution will include a case management system and a question-answering service based on comprehensive Ministry of Health (MoH) guidelines that will provide real-time support to call center agents who will further relay critical information to HEWs via phone. Call center agents, as a result, will learn new AI skills, leading to more efficient and effective work processes, and new career pathways.
The call center model allows us to overcome connectivity barriers, offering Health Extension Workers real-time support in local languages. Partnering with Last Mile Health and Ethiopia’s Ministry of Health enables us to create a solution that is scalable, culturally relevant, and tailored to Ethiopia’s unique needs.
Sid Ravinutula Chief Data Scientist IDinsight
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