Link Health
Submitted by:
Link Health
Location:
United States of America
About the Solution
The Link Health initiative leverages AI to tackle the challenge of underutilized federal assistance programs. The platform enables more eligible individuals to receive financial assistance to alleviate poverty, reduce financial stress, and improve well-being. With healthcare settings as the access point to reach low-income and marginalized communities, Link Health aims to unlock $10 million in state and federal benefits through an AI-powered enrollment platform and chatbot. Through these efforts, the Link Health AI implementation addresses immediate economic needs, fosters long-term financial stability, and accelerates inclusive growth.
This investment empowered us to reimagine how we serve our patients. We’ve built technology that eliminates barriers to benefits enrollment, meeting people where they are and ensuring every interaction honors their dignity and time.
Ar’Sheill Monsanto, Executive Director, Link Health
AI that Works for All:
AI to Accelerate Inclusion Challenge Impact Report
Link Health seeks to increase access and utilization of public assistance benefits in the United States. By increasing benefits uptake for low-income families—including access to resources for food security, digital connectivity, energy assistance, childcare and family support, and prescription cost relief—greater economic independence and resilience is possible.
Outcome
4,945 people screened, $5.4 million in benefits unlocked, 3 languages offered, 4,224 programs completed, 12 different benefits programs accessed across Massachusetts and Texas, 7 new partner sites reached, and 6 new university partnerships established for patient navigators.
Meeting Milestones
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1
Built and scaled multimodal benefits enrollment platform that combines Optical Character Recognition-based document processing, multilingual support, and an AI-enhanced dashboard to streamline screening and application workflows.
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2
Implemented stacked enrollment that allows eligible patients to apply to multiple programs in a single assisted session.
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3
Established and expanded clinic implementations across Massachusetts and Texas, and expanded training pipeline through partnerships with half a dozen universities.
See more Awardees
Meet the AI2AI Challenge Awardees
Each of the Challenge awardees is using innovative approaches that tackle very different aspects of inclusive economic growth, underscoring the intersectional nature and complexity of these pressing social problems.