Senior Manager, Accreditation Systems, Data Management and Training

Responsibilities

Accreditation systems: 

• Represent ACR during all phases of the accreditation and access control application development and deployment, including requirements gathering; user stories review; development prioritization and monitoring; delivery acceptance testing; configuration; and user onboarding, training and support. 
• Ensure that all user stories and functionality developments meet the needs of the LA28 Accreditation program, making suggestions and recommendations on development and configuration changes as needed. 
• Coordination of integration of data between the accreditation/access control applications and other internal and external systems. 
• Monitor compliance with the agreed development and delivery timelines. Monitor and scrutinize the performance of the application and interfaces. 
• Define technology equipment specifications and configurations, in particular related to the reprographics hardware used for production of the OIACs and PIACs. 

Data processing and reporting: 

• Ensure configuration of the accreditation application to meet required data quality and accuracy requirements. 
• Prepare and provide tools and advice to support external organizations with the submission of accurate personal data for their delegation members. 
• Implement mechanisms for external and internal users to identify, report and resolve data accuracy concerns, maximizing opportunities for issues to be resolved prior to arrival into the host country for the Games, with a focus on overall stakeholder experience and arrival journey. 
• Provide technical advice and support to the ACR stakeholder services sub-functions for the management and processing of Accreditation data in accordance with privacy and data protection principles, and LA28, IOC and IPC policies and procedures. 
• Capture and review all qualitative reporting needs, implementing appropriate reporting methods and cadences in line with data protection principles. 
• With the LA28 Games Data team, define quantitative reporting requirements to monitor the submission and processing of accreditation registrations, as well as the issuance and usage (by day/venue) of OIACs, PIACs, Guest Passes, Day Passes and Upgrade Cards at Games-time. 

Staffing and training: 

• Alongside the sub-function leads for Competition Venue Operations and Non-Competition Venue Operations, oversee the selection, recruitment, scheduling and rostering of the ACR functional area’s volunteer workforce. 
• Lead the design of the training program and materials for all external and internal users of the accreditation and access control applications. Oversee delivery of all training to ACR paid staff and volunteers, ensuring they are well-equipped for their Games-time roles. 

Games-time operations: 

• Supervise deployment and validation of ACR-related technology equipment to accreditation facilities at Games-time. 
• Establish and maintain consistent approach to accreditation and access control issue resolution across Games venues from a position in the ACR functional area command center in coordination with TEC. 
• Support real-time reporting needs of the ACR sub-functions and in response to requests from across the LA28 Organizing Committee, IOC and IPC. 
• Provide support to the Head of Accreditation and functional area command center as necessary. 

Skillset

• 7+ years of experience in delivery of accreditation applications at major events. 
• Experience Olympic and Paralympic Games, or equivalent large-scale sporting or similar global events. 
• Experience with CRM, data visualization, reporting, Microsoft SharePoint and Smartsheet. 
• Fluent working with Office suite products including Microsoft PowerPoint and Excel. 
• Demonstrated commitment to co-creation and collaborative decision-making.