Data & Analytics Manager

Responsibilities

• Leads 350’s data strategy and governance, supporting the creation of organization-level KPIs and measurement frameworks, in partnership with staff across the organization.
• Drives an organization-wide data culture, building shared understanding of data value, embeds good practice, and works with staff at all levels – including the Senior Leadership Team – so planning and decision making is evidence-based.
• Owns and develops 350’s BigQuery data warehouse: designs and maintains data models, optimizes query performance, manages access controls, and ensures the warehouse serves as the reliable foundation for all organizational reporting.
• Leads BI and reporting work: builds and maintains Metabase dashboards, manages ELT pipelines and data transformations feeding from BigQuery, governs user permissions, and ensures datasets are reliable, well-documented, and accessible for self-serve reporting across the organization.
• Owns the strategic roadmap and technical architecture of Salesforce, defining data governance, security, and quality standards while leading user adoption and change management efforts.
• Develops dashboards, including visualizations, tailored to support data-driven decision-making for staff at all levels.
• Supports the Organisational Processes Team in maintaining accessible, up-to-date information on performance trends, campaign strategies, milestones, and progress.
• Designs and oversees tagging and tracking protocols to enable detailed segmentation and bespoke UX for supporters.
• Co-leads data privacy, security, and compliance for supporter data (GDPR and other relevant regulations): defines retention rules, access controls and incident response.
• Develop and implement data hygiene protocols, initiating and supervising data clean-up projects.
• Manages external vendors, from scoping to delivery oversight and ongoing performance management.
• Line manages the Senior Data Specialist and Senior CRM Specialists and fosters a collaborative, results-driven, and healthy team environment.
• Other duties as assigned.

Skillset

Required Qualifications:

• At least 6 years of experience leading organization-wide data strategy.
• Exceptional communication and culture-building skills – able to drive an organization-wide data culture and work confidently with staff at all levels, including the Senior Leadership Team.
• At least 6 years’ hands-on implementation (Data warehouse/ELT, reporting/BI, CRM), including governance, privacy, and systems integration.
• Strong hands-on experience with Google BigQuery, including data modelling, cost management, and access control.
• Experience in managing data visualization platforms such as Metabase.
• Experience in managing Salesforce or similar CRM system.
• Advanced SQL skills with hands-on experience writing and optimizing queries, including working with nested/repeated fields, partitioned tables, and cost-efficient query design
• Strong experience managing complex projects related to data integration, synchronization, and/or warehousing.
• Knowledge of statistical concepts, such as significance, sample size, confidence intervals, etc.
• Knowledge of data privacy and security best practices.
• Excellent team leadership skills.
• Excellent skills in stakeholder alignment, prioritization, and facilitation
• Excellent organizational abilities, including leading diverse groups, managing priorities across teams, and driving collaboration across time zones and cultures.
• Experience of budget management for cloud data platforms and vendor contracts.

Preferred Qualifications:

• Knowledge of one or more: ActionKit, ActionNetwork, Control Shift Labs
• Experience of digital fundraising platforms such as  Fundraise Up.
• Experience with international data regulations and cross-border data considerations, reflecting 350’s global work.
• Experience migrating organizations between technical platforms or consolidating tool ecosystems while maintaining data integrity and minimizing disruption.
• Change management experience – helping staff adopt new systems or adapt to evolving digital workflows.
• Experience with distributed, online campaigning organizations.
• Knowledgeable about email deliverability principles.