Director, Measurement & Impact

Responsibilities

Project leadership and delivery

• Lead M&I projects from initial scoping through to final outputs.
• Steward the client relationships across your portfolio, owning some directly and working through the team on others, including shaping commercial and technical scopes, managing expectations, and cultivating the next engagement..
• Anticipate risks across your portfolio and resolve them before they become problems.
• Oversee project staffing and resource planning in coordination with the M&I team leadership and other Project Leads.
• Own commercial health for your portfolio of projects, balancing quality, margin, and mission.
• Step into hands-on delivery when needed, for strategic, M&I-led projects. For example, selecting and applying fit-for-purpose methods and approaches aligned with Caribou’s M&I practice principles, facilitating learning or sensemaking processes, synthesising evidence, developing frameworks or models, producing insights or communication outputs, or strengthening measurement systems.
• Ensure strong technical and editorial quality assurance across all work products.

Team leadership

• Manage and support M&I team members across your portfolio, providing day-to-day guidance, structured support, and feedback.
• Monitor team health closely and intervene early if any issues arise.
• Identify team strengths and gaps, and inform recruitment and staffing decisions.
• Foster a team culture aligned with Caribou’s values, and provide coaching and technical support on Caribou’s M&I approaches, tools, and ways of working.

Practice strengthening

• Support the Senior Director in developing the M&I practice, raising the standard the team works to beyond your own projects.
• Develop practice assets such as briefs, methodological notes, and insights products, updating service standards, guidance, and tools.
• Identify opportunities to test or refine new measurement approaches within ongoing projects.

Business development

• Represent and speak on behalf of Caribou and its supported projects in external forums (including online), networks, and partnerships.
• Strengthen relationships with clients and find ways to deepen or expand collaborations.
• Lead or support relevant business development efforts, including complex or high-stakes bids and win strategy, alongside proposal writing, lead generation, promotion, and thought leadership articles.

Skillset

Required Skills & Experience

• You are an experienced measurement and impact practitioner, comfortable working across disciplines, methods, and evidence types. You do not adhere to a single methodological identity, though you have your own strengths. You are fluent across qualitative, quantitative, participatory, and analytical approaches, enabling you to interrogate a design and choose what fits, without needing to be the deepest specialist in any one. You are adaptive, context-led, and attentive to how findings will be used.
• You think and work like a consultant, with the commercial instinct that comes with it. You have built direct trust with clients, converted leads, won proposals, and taken responsibility for delivering work well and profitably. You are comfortable with the ambiguity and pace of client work, read a room and a relationship well, and keep sight of where the next engagement might come from without losing focus on the one in front of you.
• You are hands-on and quick to act. You are as ready to build the work as to direct it; you take real satisfaction in doing it well, and you keep things moving, shifting easily between strategy and delivery as the work needs.
• You combine strong analytical skills with excellent communication. You frame insights clearly, craft compelling narratives, and use visuals to bring evidence to life, caring as much about how findings are understood as about how they are produced.
• You lead teams with clarity. You build trust quickly, create the conditions for others to deliver, and know when to step in and when to back your people to lead. You work well in distributed teams, communicate proactively across time zones, and bring sensitivity, humility, and an awareness of power dynamics to your work with others.
• You value learning, both your own and others’. You are curious about new approaches, methods, and tools, open to feedback, and able to work within a shared practice. You respect the need for consistency and standards in client-facing work while contributing ideas that strengthen our teams and practice.

Essential experience

• 12+ years across measurement, evaluation, learning, or adjacent fields, within international development or impact-oriented work.
• A track record running a portfolio of client engagements end-to-end, from scoping through delivery, at pace, owning the client relationships, technical quality and the commercial health of the work.
• A track record of winning work: shaping opportunities, converting leads, and leading proposals to a successful close.
• A background in consulting, or a comparable client-facing, delivery-accountable environment, comfortable with ambiguity and pace.
• 5+ years leading and developing teams, creating the conditions for others to thrive, across remote or multi-country contexts.
• Comfort putting new technology to work, including AI and automation, with a self-directed, experimental approach.

Preferred experience

• Fluency across diverse methods (qualitative, quantitative, participatory, analytical), enough to select, adapt, and interrogate approaches without being the deepest specialist in any one.
• Experience representing organisations externally through speaking, writing, or facilitation, or the appetite to grow into it.
• Familiarity with sectors relevant to Caribou’s work, such as digital financial services, MSME growth, digital transformation, climate and clean energy, agri-food systems, or workforce development.