In A Nutshell
Participate in client work, creating data‐driven reports based on student survey results, and advise on how systems can evolve to better serve the organization’s mission.
Responsibilities
Survey Administration & Reporting (50%)
- Co-manage survey administration and monthly report production.
- Create and administer online surveys for our clients on tight deadlines.
- Generate data‐driven reports for our clients in an online interactive platform.
- Troubleshoot and problem‐solve operational and client issues.
- Provide strong quality control of online surveys and report products.
Systems & Workflow Design (30%)
- Translate business rules into clear requirements and acceptance criteria; prioritize with the Technology team to deliver scalable, testable, and maintainable pipelines.
- Provide subject-matter expertise on survey and reporting data – identifying logic gaps, inefficiencies, and process improvements in data system workflows.
- Support planning and implementation of new data systems to modernize YouthTruth’s data infrastructure, serving as a business owner/expert.
- Support analysts in analytics such as building dashboards to plan team capacity, and understanding team impact.
- Define test plans and user acceptance testing, orchestrate validation for new data processes, and track defects to resolution.
Cross-Functional Product Support (20%)
- Work across Data Systems and Analytics, Technology, and client facing teams to ensure alignment between product features, data systems, and team workflows.
- Support client facing teams in troubleshooting urgent client issues with an eye towards scalable and robust solutions.
- Provide guidance to DSA team members with the goal of increasing capacity and knowledge of the team.
- Contribute to internal documentation and lead cross-team knowledge sharing to improve understanding of system logic and dependencies.
- Identify opportunities to improve YouthTruth’s data tools and help implement new processes that reflect best practices in data management.
Skillset
- 4+ years of experience in data operations, analytics, or systems design.
- Bachelor’s degree or equivalent experience in a relevant field (e.g., Data Science or a quantitative social science).
- Experience mentoring.
- Experience contributing to or advising on the design of data infrastructure and ETL/ELT processes. Familiarity with cloud platforms (e.g., AWS, Azure) a plus.
- Experience with the technical and functional aspects of CRM systems, ideally Salesforce.
- Demonstrated ability to work closely with technical teams (engineers and analysts) to guide data system development from a business/operations perspective.
- Excellent communication and collaboration skills across technical and non-technical audiences.
- Strong proficiency in SQL and Python. Proficiency in html, CSS, and JavaScript is a plus but not required.
- Skilled in identifying edge cases, anticipating workflow pitfalls, and ensuring data quality across complex systems.