In A Nutshell
This is a hands-on role in an organization that operates with the pace and ambiguity of a startup. You’ll set direction, and you’ll also find yourself configuring the tenant, untangling the account nobody owns, and fixing what breaks. Our external IT and security teams extend what we can take on, and you’ll direct their work and partner with them to make sure our technology strategy is delivered. The role will evolve as we grow, and you’ll help shape what it becomes.
Responsibilities
Core IT and security
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Own the employee technology lifecycle across our US and UK entities, including onboarding, offboarding, access, and hardware. Administer Google Workspace, Slack, Airtable, Fluxx, Juro, and the tools around them. Manage our IT help desk provider to make sure these processes run well.
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Own the security program. Work with our fractional CISO and external security team to address our most significant risks, and turn that work into configuration, tools, policy, and training.
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Handle escalations and complex issues that go beyond our help desk provider.
Vendors and cost
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Own vendors and budget. You’ll set expectations, hold vendors accountable, change course when needed, and manage renewals and total technology spend. You’ll be responsible for the management of IT spend, and ensuring that we are allocating costs across our programs effectively.
AI, cloud, and developer resources
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Select, provision, and govern AI tools and model access, with clear guardrails on data and spend. Work with our Automations team to apply AI to operational problems.
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Own organizational cloud, AI provider, and GitHub accounts, along with domains, API keys, and credentials. Keep them secure, centrally managed, and cost-visible, with spend attributed by project and budget alerts in place.
Strategy and growth
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With the Director of Operations and Automations Lead, set RenPhil’s IT strategy and roadmap, including what we run, buy, and outsource.
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Lead the technology workstream for new funds, programs, spin-ins, and spin-outs. This includes migrations, account transitions, and data separation, plus the challenges and opportunities that arrive with scale.
Skillset
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6+ years in scaling IT or technical operations, including time as the senior technology owner who was accountable.
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Hands-on by default. You configure systems yourself and can point to messy, ambiguous situations you sorted out without a playbook.
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A strong generalist across identity, endpoint management, security, SaaS administration, and cloud. You don’t need to be the deepest expert in any one area, but you know enough in each to make good decisions, scope work well, and evaluate specialists.
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Experience setting up and managing core systems such as MDM, and working knowledge of at least one major cloud platform.
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Demonstrated experience using, rolling out, or building AI-enabled tools, with sensible governance around data and cost.
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A track record of managing MSPs and vendors, and enabling them to integrate in a way that maximizes impact.
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Comfortable working alongside software engineers. You can review an architecture decision and ask the right questions.
