In A Nutshell
Strengthen Ayuda’s internal operations by managing technology systems, ensuring data accuracy and security, streamlining processes, and supporting staff through training.
Responsibilities
Systems and Data Management
- Serve as the internal expert and lead system administrator for Microsoft O365, Legal Server, Salesforce, and other organizational technology systems.
- Provide staff training and support on effective use of technology tools and systems.
- Advise on, evaluate, and support implementation of new IT tools and platforms to ensure alignment with organizational needs.
- Oversee and improve data hygiene, accuracy, and security across departments.
- Build, run, and analyze reports to support internal decision-making and organizational outcomes.
- Oversee and maintain IT-related policies, ensuring compliance and best practices.
- Manage relationships with IT vendors, software providers, and consultants.
Data for Grant Reporting (approx. 25% of role)
- Support the Grants team by compiling, cleaning, and analyzing data from Legal Server and other systems for external grant reports.
- Streamline and improve reporting processes, including the use of pivot tables and data visualization tools.
- Implement and educate staff on Legal Server updates or configurations required for grant compliance.
- Ensure timely, accurate data entry and reporting for monthly, quarterly, and annual funder requirements, under the supervision of the Director of Grants.
Staff Support and Training
- Mentor and train the Operations Associate on technology systems, IT security and administration.
- Mentor and train the Intake/Operations Manager in database system use, customization, and management.
- Partner with staff across the organization to ensure effective and efficient use of technology and data systems.
Skillset
- At least 3 years of experience in IT and system management.
- Nonprofit experience preferred.
- Experience with ETL (Extract, Transform, Load) processes.
- Familiarity with data governance frameworks and practices.
- Enthusiasm for all things technology, data and systems.
- Demonstrated sound judgment, ability to apply depth of knowledge and experience in solving complex challenges.
- Professional, self-motivated, results-oriented.
- Ability to communicate clearly with kindness, flexibility, and good humor.
- Detail-oriented, with the ability to manage multiple tasks in parallel on an ongoing basis.
- Excellent problem-solving and thought partnership.
- Ability to adapt to changing priorities.
- Excellent independent judgment.