Vice President, Digital and Technology Transformation

Responsibilities

Enterprise Technology and Digital Strategy

• Define and execute a multi-year enterprise technology and digital transformation strategy aligned with mission, growth, and operating priorities.
• Advise the Chief Operating Officer and Executive Team on technology investments, data and AI strategy, and operational risk.
• Lead an integrated enterprise roadmap across Salesforce, IT operations, automation, data governance, and business process improvement.
• Translate business strategy into scalable technology architecture, investment decisions, and execution plans.
• Act as a trusted advisor to senior leaders, influencing enterprise decisions through clear analysis and collaborative problem-solving.

External Partnerships and Revenue Enablement

• Identify and assess external technology platforms that enable scalable delivery of Points of Light volunteer programming.
• Partner with Corporate Partnerships and Global Programs & Impact to shape partnership models that generate revenue and or deliver measurable affiliate network value.
• Support and influence partnership negotiations and governance.
• Align partner platform capabilities with program strategy, data requirements, and impact measurement needs.
• Ensure internal readiness, adoption, and effective use of partner-delivered solutions across the enterprise and affiliate network.
• Represent Points of Light externally with partners and at industry forums as a credible technology and strategy leader.

Salesforce and Digital Platforms

• Provide oversight of Salesforce strategy, architecture, integrations, data governance, and enterprise adoption.
• Ensure digital platforms support volunteer mobilization, corporate engagement, affiliate needs, and scalable service delivery.
• Apply a product management mindset and champion agile, iterative development practices.

IT Operations, Risk, and Infrastructure

• Oversee enterprise IT operations including cloud services, cybersecurity, identity and access management, helpdesk, and vendor-managed services.
• Maintain accountability for cybersecurity strategy, training, and incident response.
• Ensure strong risk management, compliance, data protection, business continuity practices.
• Lead vendor selection, contract negotiation, and performance management for MSP, MSSP, and development partners.

Business Transformation, AI, and Automation

• Enable enterprise business process redesign through technology to improve efficiency, scalability, service delivery, and margin.
• Drive AI and automation initiatives that reduce manual work and improve decision-making and partner, affiliate, and customer experience.
• Establish adoption strategies to ensure technology-enabled transformation is sustained.

Delivery, Portfolio Management, and Governance

• Ensure disciplined enterprise portfolio management, including prioritization and delivery of complex, multi-year initiatives.
• Establish governance that balances innovation, risk management, and operational excellence.
• Oversee technology budgets, resources, and performance metrics to ensure accountability and return on investment.

Leadership and Team Development

• Lead and develop high-performing, multi-disciplinary teams across technology, data, and digital operations.
• Foster a culture of accountability, collaboration, and continuous improvement.

Skillset

• Minimum of ten years of progressive leadership experience in technology, digital transformation, IT operations, or enterprise business transformation.
• Established relationships with leading CSR, employee engagement, or social impact technology platforms.
• Demonstrated experience shaping, standing up, or expanding strategic external partnerships and digital products that support organizational growth, scale, or revenue.
• Experience influencing external partners and senior stakeholders.
• Proven ability to represent organizations externally through executive briefings, partner meetings, conferences, panels, or industry forums.
• Demonstrated experience leading or contributing to enterprise-level strategy development, including translating organizational goals into technology, partnership, or platform strategies.
• Track record of advising executive leaders on strategic options, tradeoffs, and investment priorities, not solely executing predefined plans.
• Experience operating effectively in environments where technology is delivered through partnerships and platforms rather than proprietary product ownership.
• Comfort operating in ambiguity and helping define direction in growth-oriented organizations.
• Bachelor’s degree (BA or BS) or relevant work experience.
• Nonprofit or social impact sector experience, particularly in federated models.