Senior Data and Insights Manager

Responsibilities

• Identify, lead and manage high quality research studies across a range of themes, methodologies and markets within budget and to time. This includes creating research proposals; collecting and analysing data; authoring reports documenting industry trends; and engaging with mobile network operators and stakeholders on insights.
• Develop a specific research and engagement strand on responsible data in digital humanitarian action.
• Lead projects independently, managing external consultants and/or other M4H team members in a collaborative manner to achieve high quality deliverables.
• Support the M4H Research and Policy Director to develop clear a research and learning agenda and timescale for insight deliverables and dissemination.
• Disseminate research and learnings through written reports, case studies, blogs, powerpoints, conferences, and meetings with relevant stakeholders, tailoring research to the primary target audience.
• Participate in industry events to represent the programme, share insights, and build stakeholder relationships to achieve influence and impact.
• Oversee the Monitoring, Evaluation and Learning (MEL) function within M4H.
• Be a recognised authority on issues related to digital humanitarian assistance, and the role of the private sector in humanitarian contexts with a focus on the use of novel data sets, ethical use of data and related policy issues, helping to position the M4H programme as a thought leader in this space.
• Be a primary point of contact for key M4H stakeholders liaising between them and the wider team.
• Collaborate closely with other members of the M4H team as well as across the GSMA.

Skillset

• Prior experience of managing complex externally commissioned research projects from brief to debrief, either client or agency side, either qualitative or quantitative, is essential.
• Track record using a range of research methodologies suited to humanitarian contexts.
• Experience and familiarity with the sectors we work across (Telecommunications, Humanitarian) with specific expertise on the responsible and innovative use of data.
• First rate project management skills with the ability to handle multiple tasks at the same time.
• The ability to articulately and concisely summarise large volumes of intelligence into compelling external outputs.
• Experience establishing and managing productive client relationships, including C-level executives.
• Experience in programme and project MEL with a focus on measuring impact.
• A conscientious line manager, able to mentor direct reports as well as other team members, developing their research & MEL skills.
• Experience delivering results both through individual contribution and through culturally diverse, geographically spread-out teams.
• A persuasive and tactful communicator, able to express complex or commercial issues in plain language. Fluent and compelling written and oral communications skills, particularly in English. Other regional language skills (e.g. French) are desirable but not essential.
• A self-starter, highly motivated to develop initiatives and drive through to completion, an individual who works independently, only needing guidance in complex situations.
• A passion to work with key stakeholders to digitise humanitarian assistance, and a keen awareness of the opportunities and risks presented .
• Willingness to travel internationally, including to emerging markets.