Chief Technology Officer

Responsibilities

• Sets the vision and direction for FSA’s technology portfolio to achieve the Department of Education and FSA’s strategic objectives.
• Drives the adoption of emerging and cutting-edge technologies, including robotics process automation and artificial intelligence, to improve customer experience and operational efficiency.
• Demonstrates creativity and leadership in developing and implementing solutions that address difficult, intractable crosscutting matters affecting the organization’s mission.
• Empowers the newly-formed FSA digital services team to iterate, innovate, and experiment with new ways of working.
• Integrates data architecture and standards throughout the enterprise’s technology systems and products.
• Oversees program management and product operations requirements for target migration systems, interim migration systems, and associated legacy information systems.
• Manages cybersecurity operations and system accreditation resources and their impact on digital and physical spaces.
• Oversees organizational IT investments.

Skillset

• Must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate).
• Experience developing an information technology (IT) vision and executing a strategy towards that vision (e.g. working with stakeholders, coordinating resources, etc.) for a nationwide organization.
• Experience leading hybrid teams (e.g. – Systems Engineers, IT Analysts, contractors etc.) within a cloud-centric enterprise-wide IT infrastructure and cyber architecture enterprise.
• Experience serving as senior expert and consultant to top management officials, advising on IT program integration and interoperability with other computer, data, or application programs of equivalent scope and complexity.
• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication – Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.