Artificial Intelligence (AI) Solutions and Delivery Manager

Responsibilities

Program Development, Proposal Support, and Project Design

• Lead the planning, scoping, and delivery of AI initiatives, ensuring alignment with Mercy Corps’ programmatic priorities and responsible AI principles.
• Collaborating with country teams and technical support units, identify emerging opportunities for AI-enabled program design across sectors and geographies.
• Develop concept notes, proposals, and budgets for AI projects in partnership with the Data Science Program Manager and regional and country teams.
• Support the integration of AI approaches into multi-sectoral proposals and digital transformation strategies for donor submission.

Technical Implementation and Uptake

• Oversee AI solutions’ technical design, development, piloting, and refinement, ensuring usability, ethical compliance, and contextual fit.
• Work with global and country-level teams to implement AI tools and workflows, providing direct technical support and capacity strengthening where needed.
• Collaborate with the Data Science team to ensure integration of AI systems with existing data pipelines, cloud infrastructure, and analytics platforms.
• In coordination with the director of data science, support the design and launch of a three-tiered AI and Data Science Learning Community, developing materials and sessions to foster technical adoption.

Learning and Impact

• Design and manage monitoring and evaluation processes to track the Agentic AI pilots and implementations’ impact, risks, and outcomes.
• Lead learning reviews and after-action analyses to distill best practices, lessons learned, and areas for improvement.
• Document and disseminate case studies, technical briefs, and toolkits to internal and external audiences to support wider adoption and scaling.
• Support Mercy Corps’ global learning agenda on responsible AI through webinars, workshops, and contributions to thought leadership pieces.

Policy, Advocacy, and Representation

• Collaborate with MEL, IT, and T4D to drive organizational strategy discussions regarding AI technology, policies, and architecture.
• Represent Mercy Corps and the work of the T4D team at relevant sector conferences and meetings; publish pieces for thought leadership in humanitarian AI work.
• Identify and support strategic partnerships with other organizations and institutions.
• Present concepts and ideas to donors, partners, and peer organizations that influence them to drive innovation and positive change.

Management

• Provide technical project management on geospatial analytics and supervise analytics consultants as needed, delivering an AI project for country projects. This work will often be in collaboration with other departments or external delivery partners
• Provide internal opportunities to expand T4D’s technical understanding of AI and AI services and tools.
• Promote accountability, communicate expectations, and provide constructive feedback to direct reports, peers, and leaders.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Hire, orient, and lead team members, including consultants as necessary.

Skillset

• Bachelor’s degree in Data Science, Computer Science, Artificial Intelligence, or a related field; Master’s degree preferred.
• 3-5 years of relevant experience in AI, machine learning, data science, or advanced analytics, with demonstrated experience managing complex, multi-stakeholder technology projects.
• Proven technical proficiency with modern AI/ML tools, platforms, and frameworks (e.g., LLMs, agentic AI systems, cloud-based data platforms such as Cloudera, AWS, Azure).
• Experience designing and implementing responsible AI solutions, with awareness of AI ethics, data privacy, and governance principles.
• Demonstrated ability to translate complex technical concepts into accessible training and guidance for diverse audiences.
• Strong track record of building and managing partnerships with donors, technology providers, research institutions, or peer organizations.
• Excellent project management, budgeting, and reporting skills; experience delivering donor-funded technology projects preferred.
• Exceptional written and verbal communication skills, with the ability to facilitate learning communities, deliver training, and represent Mercy Corps externally.
• Experience working in or supporting humanitarian, development, or non-profit contexts is strongly preferred.
• Ability to thrive in dynamic, multicultural teams and balance multiple priorities under tight deadlines.
• Fluency in English required; proficiency in additional languages relevant to Mercy Corps’ portfolio is an asset (especially French, Spanish, and Arabic)