Senior Manager, Data Operations and Systems

Responsibilities

Systems and Technology Management (30%)

• Oversee the management, optimization, and security of Blackbaud and related platforms, including Raiser’s Edge, RE NXT, Luminate Online, Fundraise Up, and Omatic.
• Lead, administer, monitor and maintain all aspects of security measures for the Foundation’s data and all information systems, including the Foundation’s website, Raiser’s Edge NXT, BBGM, QuickBooks online and Keeper.
• Ensure Data Consistency throughout the different systems and guarantee its interconnectedness.
• Lead enterprise-level system improvement and integration projects to enhance operational efficiency and user experience.
• Troubleshoot and monitor the current integrations involving the fundraising database.
• Implement and refine automated workflows using tools such as Power Automate and RE NXT Workflow Designer.
• Leverage Blackbaud’s Marketplace apps/API Integrations to look for future enhancements of the donor database.
• Manage all licenses and the Foundation’s accounts in web-based applications, different from Microsoft 365 environment. For example: Adobe Pro, Canva and Zoom accounts.
• Act as the primary liaison with technology vendors and consultants.
• Work in coordination with the Foundation IT Management Outsourcing.

Reporting, Analytics, and Data Strategy (30%)

• Develop and maintain comprehensive reporting systems to support financial, fundraising, and operational planning.
• Create dashboards and visualizations to monitor performance and inform strategy.
• Support financial reconciliations and CRA T3010 filings through timely, accurate data reporting – support year-end financial auditing process.
• Document business rules for coding, queries, segmentation, and reporting outputs to ensure clarity and consistency.

Data Governance and Quality Assurance (15%)

• Lead implementation of data governance framework for fundraising and related data, and collaborate across departments to ensure adherence.
• Establish and enforce data quality standards, cleaning routines, and duplicate management protocols. (For example, PCI Compliance).
• Maintain up-to-date documentation including a data dictionary, SOPs, and user guides.
• Ensure compliance with Canadian privacy legislation (PIPEDA) and CRA receipting regulations.

Organizational Planning and Collaboration (15%)

• Support cross-functional planning by delivering actionable insights from Foundation data.
• Partner with internal teams to continuously improve workflows, automation, and system utilization.
• Participate in organizational strategic planning, special projects, and foundation-wide technology reviews.

Team Leadership and Development (10%)

• Provide direct supervision, mentorship, and performance management to the Data Operations & Systems Analyst and Coordinator.
• Define team goals and ensure workload distribution aligns with organizational priorities.
• Foster a collaborative, high-performance culture team focused on innovation and accountability.
• Support ongoing staff learning and development in tools, processes, and sector best practices.

Skillset

• Minimum of 5 years of progressive experience in nonprofit data systems management, including Blackbaud Products administration, system integrations, and data operations.
• Hands-on experience with Raiser’s Edge, RE NXT, Luminate Online, Fundraise Up, and Omatic; Professional-level Blackbaud certification is an asset.
• Proficiency in Power BI, Excel, and other reporting tools to develop dashboards and visualizations.
• Strong understanding of Canadian fundraising regulations, data privacy legislation (eg, PIPEDA), and CRA receipting rules.
• Post-secondary education in information technology, data science, nonprofit management, or a combination of education and experience.
• Proven experience supervising staff and managing cross-functional projects.
• Proven experience in data migration projects.
• Excellent project management, communication (verbal and written), and interpersonal skills.
• Strong analytical and problem-solving capabilities with meticulous attention to detail.
• Demonstrated ability to manage multiple priorities and deliver under tight deadlines.
• Adaptable and self-directed with a high degree of initiative and professionalism.
• Diplomatic and collaborative with a strong commitment to equity, confidentiality, and service excellence.
• Proficiency in adopting and training others with varying levels of technical proficiency in new technologies (ie AI applications) is an asset.
• Commitment to keeping up to date with evolving developments applicable to the role.