In A Nutshell
Ensure seamless ERP operations, lead business‑intelligence (BI) reporting, and drive data‑quality improvements that inform strategic decision‑making across Supply Chain, Programmes, Finance, and MEAL.
Responsibilities
Business‑Intelligence & Reporting
- Develop and maintain intuitive dashboards (Power BI / Excel) that visualize key operational and programmatic indicators.
- Produce regular insight packs for Senior Management, highlighting trends, risks and opportunities.
- Provide ad‑hoc analytical support—e.g., spend analysis, vendor performance, stock ageing—at the request of SM or department heads.
ERP Ownership & Support
- Serve as country Integra focal point, providing first‑line functional support and coordinating escalations with the HQ ERP team.
- Maintain a structured log of system issues and enhancement requests, track progress to closure.
- Manage user profiles, approvals and delegations in line with organizational changes.
- Liaise with Operations, Finance and Program leads to ensure ERP workflows remain fit‑for‑purpose.
Training, Onboarding & Knowledge‑Sharing
- Embed ERP and BI orientation into all staff inductions; deliver refresher sessions and thematic clinics as needed.
- Curate concise user guides, video snippets and FAQs to build a sustainable knowledge base.
- Facilitate a cross‑department “Data & Systems Community of Practice,” encouraging peer learning and surfacing improvement ideas.
Data Governance & Continuous Improvement
- Lead periodic data‑quality reviews; coordinate with data owners to correct anomalies and strengthen controls.
- Monitor software releases and coordinate local testing and roll‑outs.
- Document end‑to‑end data flows between Integra and peripheral tools; advise on process simplification and automation.
- Support program personnel with ERP related operational tasks (e.g. raising PR’s).
- Onboard and train designated program personnel on use of ERP/Power BI functions.
Other
- Support the Operations Senior Coordinator on digital‑transformation and KPI‑framework initiatives.
- Uphold IRC data‑protection and confidentiality standards.
- Perform any other duties that are consistent with the role and organizational needs.
Skillset
- Degree of Bachelor of Information Technology or similar.
- At least three years of prior professional experience in a similar post (ERP Experience is a requirement.
- Strong organizational skills.
- Excellent time management skills and ability to meet deadlines.
- Good interpersonal skills and ability to work as part of a team, as well as independently.
- Flexible and able to work in a dynamic and diverse environment.
- Must be an advanced computer user.
- Working experience with Microsoft Power BI is a requirement.
- Dynamic, an initiative taker, and solution-focused, able to adapt to a mobile work environment.
- Fluency in Ukrainian; strong working English required.