Data & Technology Innovation Manager

Responsibilities

Lead the successful implementation of APHSA data and technology innovation projects 

• In partnership with other project team members, develop and manage detailed project schedules and work plans for the Process Innovation portfolio of contracts and grants.
• Provide direct technical assistance on technical and data-driven alignment tactics to support state and local human services agencies participating in process innovation grant projects.
• Facilitate cohort learning and peer-to-peer support across participating project sites.
• Develop and manage reporting requirements for participating project sites.
• Develop knowledge content, distilling insights and lessons learned from site-based projects for broader APHSA member field support.
• Support events and design of web-based platforms that document resources and build a knowledge base on process innovation for human services agencies.

Lead development of digital resources and products to build sector capacity for modernizing systems and services

• Facilitate presentations and peer-to-peer sharing using APHSA platforms to disseminate learnings from project-based work to broader APHSA membership.
• Lead creation of work products such as blogs, issue briefs, webinars, toolkits, infographics, and literature reviews that display a sophisticated understanding of Process Innovation across human services.
• Manage cross-functional project teams, including delegating project-related tasks within APHSA and across core partnerships.
• Oversee management of online peer support and learning tools.

Lead partnerships and collaboration across the Process Innovation Portfolio

• Support APHSA’s affinity group of human services Chief Information Officers (IT Solutions Management for Human Services or “ISM”) and related issue committees and workgroups.
• Foster and expand working relationships with national and community partners in field such as civic tech and industry to exchange ideas and explore opportunities for collaboration.
• Represent APHSA at national events and stakeholder meetings related to AI, data, and analytics.
• Scan the national landscape for tools and resources to incorporate into APHSA technology and interoperability strategies and to share with APHSA members, curating email, social media, publications, and other communication platforms.

Skillset

• 5-7 years of relevant work experience, including 2-3 years of supervisory experience.
• Exceptional drafting and reviewing skills with a keen eye for detail.
• Analytical and problem-solving abilities, capable of assessing risks and developing effective mitigation strategies.
• Excellent communication and interpersonal skills, with the ability to collaborate and build relationships with diverse stakeholders.
• Ability to work independently, prioritize tasks, and manage multiple deliverables.
• Previous experience in a non-profit or association organization is desirable but not mandatory.
• Proven ability to work effectively and translate between technical and policy-oriented collaborators to achieve shared goals.
• Established knowledge of human services and related sectors of government.
• Demonstrated experience managing technical projects. Experience managing technical projects in the public sector is preferred.
• Knowledge of or experience in Artificial Intelligence, Process Innovation, Business Process Change, Design Frameworks, and related subject areas.
• Demonstrated experience facilitating engaging, issue-oriented meetings around technology and policy issues, preferably experience with engaging bipartisan government leaders.
• Experience incorporating perspectives of multiple communities and knowledge of how structural racism and bias impact underserved and underrepresented communities.
• Demonstrated commitment and understanding of how to weave human-centered design and equity principles into public sector technology and operations.
• Excellent oral and written communication skills.
• Self-organized and has experience compiling deliverables to report the progress of grants and managing work plans.
• Understanding the relationship between policy, operations, technology, and procurement in advancing process improvement within public systems is preferred.
• Proficiency in Microsoft Office Suite and proficiency in Zoom for planning and facilitating virtual meetings.
• Strong understanding of government agencies’ operations and how technology, procurement, and operations interact with and influence program services.
• Demonstrated ability to work effectively with different stakeholders in a bipartisan manner to achieve shared goals.
• Commitment to and understanding how to improve customer experience within services that support the well-being of people and communities.
• Practical management skills and ability to coach and provide guidance to support direct reports.
• Effectively provides feedback on employee work performance.