Director of Data and Technology

Responsibilities

• Manage and support the Salesforce Administrator, providing guidance, supervision, and oversight to ensure adequate system maintenance and improvement.
• Be an active member of the Leadership Team, supporting strategic decision-making for the organization.
• Lead performance management meetings with program leadership to drive continuous improvement and accountability.
• Oversee evaluation projects, including coordinating with program staff and external evaluators to ensure quality and timely data collection and reporting.
• Partner with internal teams (Program, Development, Brand) to support data needs, align on goals, and ensure accurate reporting and communication.
• Design and implement data systems and tools, guiding teams on using these systems effectively for program operations and performance tracking.
• Facilitate the annual KPI and performance target-setting process with the leadership team.
• Building on existing tools, work closely with the Chief Program Officer and the leadership team to establish benchmarks and performance targets that measure program success and effectiveness; create dashboards to communicate and monitor KPIs.
• Facilitate annual KPI and target-setting process.
• Regularly assess and refine metrics to ensure relevance and accuracy, utilizing data-driven insights to guide decision-making. Maintain HBK’s data dictionary to ensure consistency in reporting.
• Regularly disseminate internal performance management and data reports with accurate and up-to-date information.
• Partner with the Development team, ensuring that we are accurately reporting on program performance against goals.
• Partner with the Brand team and provide quantitative and qualitative data to support external communications.
• Lead performance management meetings with the program leadership team to ensure continuous program improvement.
• Provide data-driven recommendations for strategic improvements based on trends and performance indicators.
• Manage discrete evaluation projects, working closely with the program staff and external parties to ensure the evaluations provide quality, helpful, and timely information.
• Partner with the Salesforce Administrator to ensure that the system is up to date and supports program operations and performance management processes.
• Design and oversee future-state data infrastructure for practical program evaluation and technological innovation.
• Work closely with internal and external partners to explore and implement new technologies (e.g., AI) to improve program operations.
• Design and implement tooling to increase automation of programmatic workflows and reduce manual work.

Skillset

• At least 4 years of experience in data analysis and reporting to support programmatic performance management and evaluation processes in a human services non-profit organization.
• Superb ability to visually represent data clearly and concisely.
• Strong understanding of data infrastructure and system requirements; familiarity with Salesforce is required.
• Demonstrated ability to manage and report on all program-level activities.
• Strong written and verbal communication skills.
• Strong project management skills with great attention to detail.
• Strong interpersonal skills and ability to facilitate effective data management meetings.
• Ability to work independently and as part of a team, manage multiple projects, set goals, and establish priorities.
• Experience as a successful people manager is preferred.
• Dedication to Hot Bread Kitchen’s mission and values.