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Senior Research Associate

Full-time

Hybrid

Deadline

May 31, 2024

About the organization

60Decibles

60 Decibels

Organization type

Social Impact Organization

In A Nutshell

Location

Hybrid Bengaluru, Karnataka, India

Job Type

Full-time

Experience Level

Mid-level

Deadline to apply

May 31, 2024

As Senior Research Associate (Data Collection), manage remote data collection with a global network of Research Assistants and partners to collect high-quality data.

Responsibilities

  • Liaise with Client Services team to clarify and approve project scope for data collection.
  • Supervise Research Coordinators to ensure:
    • Data collection systems are properly set up prior to launch and are running smoothly and continuously updated throughout the project (call tracker, survey platform).
    • Research Assistants are adequately trained on data collection protocols, data quality control procedures, project- or survey-specific instructions, how to best extract and capture detailed, verbatim qualitative responses.
    • Complete, accurate, clean, and consistent data is collected and shared with project teams for analysis and reporting; includes coaching and guidance on establishing custom data quality checks.
    • Data collection timelines are met through proactive planning and problem-solving as well as management of Research Assistants and third-party partners.
  • Identify areas for process improvement and recommend strategies to enhance efficiency and effectiveness in data collection and Research Associate management.
  • Manage several data collection projects simultaneously, prioritizing them to meet revenue obligations by ensuring timely delivery and high-quality results.
  • Conduct weekly detailed reviews of data collected to ensure data quality, give feedback to Research Coordinators, and ensure errors are addressed before data collection ends.
  • Communicate project updates to Client Services team, seeking clarification where needed, or updates on progress.
  • Partner cross-functionally to ensure success of more complex batch projects or initiatives, including setting up workflows and guidelines for initiatives of 30+ projects, suggesting opportunities to improve workflows and efficiencies.
  • Manage to and report on performance against functional KPIs, including data collection timeliness and data quality.
  • Manage supplier relationships to ensure high quality, timely data collection is provided as agreed.

Skillset

  • 7+ years of relevant professional experience; experience managing data collection, market research or impact measurement programs strongly preferred.
  • Demonstrated success using Microsoft Excel is a mandatory requirement for this role, as you will be working extensively with large and complex datasets, and coaching others to do the same.
  • Intermediate data analysis skills; able to track sample representativeness, identify patterns or inconsistencies in data, evaluate for completeness and logical flow, set up unique quality checks.
  • Demonstrated success managing people and high performing teams to deliver desired outcomes; cross-cultural competency is a must.
  • Critical thinking; able to identify roadblocks and potential solutions, evaluate if a solution is fit-for-purpose, seek alternatives when it’s not.
  • Demonstrated ability to work successfully with diverse teams across different regions.
  • Proven success managing individuals is a key ingredient for success in this role.
  • Demonstrated experience with managing supplier relationships for high data quality.
  • Ability to juggle multiple tasks; proven self-starter, and proactive problem-solver with strong communication and project management skills.
  • Demonstrated comfort navigating and learning new tools is a must: we use a combination of Qualtrics, Airtable, Slack, and other standard Microsoft and G-Suite tools.
  • Demonstrated interest in or commitment to tackling global development and social issues.

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