In A Nutshell
As Senior Research Associate (Data Collection), manage remote data collection with a global network of Research Assistants and partners to collect high-quality data.
Responsibilities
- Liaise with Client Services team to clarify and approve project scope for data collection.
- Supervise Research Coordinators to ensure:
- Data collection systems are properly set up prior to launch and are running smoothly and continuously updated throughout the project (call tracker, survey platform).
- Research Assistants are adequately trained on data collection protocols, data quality control procedures, project- or survey-specific instructions, how to best extract and capture detailed, verbatim qualitative responses.
- Complete, accurate, clean, and consistent data is collected and shared with project teams for analysis and reporting; includes coaching and guidance on establishing custom data quality checks.
- Data collection timelines are met through proactive planning and problem-solving as well as management of Research Assistants and third-party partners.
- Identify areas for process improvement and recommend strategies to enhance efficiency and effectiveness in data collection and Research Associate management.
- Manage several data collection projects simultaneously, prioritizing them to meet revenue obligations by ensuring timely delivery and high-quality results.
- Conduct weekly detailed reviews of data collected to ensure data quality, give feedback to Research Coordinators, and ensure errors are addressed before data collection ends.
- Communicate project updates to Client Services team, seeking clarification where needed, or updates on progress.
- Partner cross-functionally to ensure success of more complex batch projects or initiatives, including setting up workflows and guidelines for initiatives of 30+ projects, suggesting opportunities to improve workflows and efficiencies.
- Manage to and report on performance against functional KPIs, including data collection timeliness and data quality.
- Manage supplier relationships to ensure high quality, timely data collection is provided as agreed.
Skillset
- 7+ years of relevant professional experience; experience managing data collection, market research or impact measurement programs strongly preferred.
- Demonstrated success using Microsoft Excel is a mandatory requirement for this role, as you will be working extensively with large and complex datasets, and coaching others to do the same.
- Intermediate data analysis skills; able to track sample representativeness, identify patterns or inconsistencies in data, evaluate for completeness and logical flow, set up unique quality checks.
- Demonstrated success managing people and high performing teams to deliver desired outcomes; cross-cultural competency is a must.
- Critical thinking; able to identify roadblocks and potential solutions, evaluate if a solution is fit-for-purpose, seek alternatives when it’s not.
- Demonstrated ability to work successfully with diverse teams across different regions.
- Proven success managing individuals is a key ingredient for success in this role.
- Demonstrated experience with managing supplier relationships for high data quality.
- Ability to juggle multiple tasks; proven self-starter, and proactive problem-solver with strong communication and project management skills.
- Demonstrated comfort navigating and learning new tools is a must: we use a combination of Qualtrics, Airtable, Slack, and other standard Microsoft and G-Suite tools.
- Demonstrated interest in or commitment to tackling global development and social issues.