Top Tips for Working with Sensitive Text Data

This resource looks at the risks of using sensitive data for analysis and gives our recommendations on how they can be overcome.

Provided By


As support services moved online during the pandemic, and digital became the default mode of communication, more charities and public services found themselves collecting records of conversations from webchats and/or phone calls. As well as containing important information about your beneficiaries or service users, this ‘text data’ holds vital insights about their needs and your impact. There is opportunity for greater insights through analysis of this text data, but organizations must ensure that sensitive data is handled appropriately.

Do you have feedback on this resource?

Thank you for your feedback as we strive to curate and publish resources to help social impact organizations succeed with data.

Send us a note

Explore More

Related Guides & Resources